Support
Answers first, then a human.
Most questions are below. If yours is not, write to us.
Contact
Write in English, German, French or Italian.
We reply within two working days.
Getting started
How do I create an account?
Enter your email address and we send you a six-digit code — there is no password to invent. You can also use Sign in with Apple, and add a passkey afterwards so Face ID or Touch ID gets you in next time. If you'd rather not sign up yet, tap “Continue without account”: you use the app as a guest, with no email address, and can link an email address or Apple ID later without losing your data. A guest profile that goes unused for 90 days is deleted automatically and permanently, entries and photos included.
Which devices are supported?
iPhone. An Apple Watch adds live heart rate and heart-rate zones but is not required. There is no Android version, and we would rather say so than keep you waiting for one.
Which languages does the app speak?
English, German, French and Italian, throughout — including the AI coach. Units can be metric or imperial, and the appearance follows your system setting or can be pinned to Light or Dark.
Where do my calorie and macro targets come from?
From your goal, your weight, your height and your activity level, set during onboarding and editable at any time in Settings. As your weight trend develops, the app proposes adjusted targets, which you accept or ignore.
Food & scanning
A product is missing or its values look wrong.
Add it as a custom food with the values from the label; it is yours and can be logged from then on. You can also share a custom food anonymously into the shared database so others find it, and you can opt out of that per food.
How accurate is the AI photo scan?
It is an estimate. It names each item it recognises with a confidence mark, lets you correct the portion before anything is saved, and asks about oil, butter or sauce, which is where most of the error otherwise hides. For a packaged product the barcode scanner is always more accurate.
How many photo scans do I get?
Free accounts get a fixed number per calendar month and the count resets at the start of the next month. Premium removes the limit. The food diary, the search and the barcode scanner are unlimited on both plans.
The barcode scanner cannot find my product.
The product is probably not in Open Food Facts yet. Use the nutrition-label scan to read the table on the back of the pack, or add it as a custom food.
Training & Apple Watch
Do I need an Apple Watch?
No. The phone records sessions, the rest timer, GPS runs and personal records on its own. A watch, or AirPods Pro 3, adds live heart rate during a session and the time-in-zone breakdown afterwards.
The rest timer stops when I lock the phone.
It should not — it runs as a Live Activity. Check that notifications and Live Activities are allowed for the app in iOS Settings, and that Focus is not silencing it. The timer's sound also needs the silent switch handled, which the app does for its own alerts.
Can I share a routine with someone?
Yes. Share a routine as a link; the recipient sees a snapshot of it as it was when you shared it. You can revoke the link later, after which it stops working for everyone who has it.
AI coach & limits
What does the coach know about me?
Your daily targets, what you have logged, your recent sessions and your weight trend. Apple Health signals — steps, active energy, sleep, resting heart rate, HRV, other apps' workouts — are each opt-in and off until you switch them on in Settings under Apple Health.
How many coach messages do I get?
Free accounts have a monthly allowance that resets each month; Premium is unlimited. Everything else about the coach is the same on both plans.
Can I stop the coach seeing my health data?
Yes, at any time. Switch the signal off in Settings under Apple Health and it stops being shared immediately, on the server as well as in the app.
Premium, billing & cancelling
How do I cancel Premium?
Subscriptions are billed by Apple, so cancelling happens in the App Store, not in the app: open your Apple subscription settings and cancel there. You keep Premium until the end of the period you have already paid for.
What happens after the free trial?
If you do not cancel before it ends, the subscription starts at the price shown at sign-up. Cancel during the trial and you are not charged; you keep access until the trial's last day.
I paid but Premium is not active.
Pull to refresh the Settings screen first — the store confirmation can take a minute to arrive. If it is still inactive after that, write to us with the email address on your account and we will check it from our side.
Do you offer refunds?
Refunds for App Store purchases are handled by Apple, through their Report a Problem page. We cannot issue them ourselves, but tell us what went wrong and we will help you make the case.
Apple Health & privacy
What does the app write to Apple Health?
Workouts, water, nutrition energy with protein, carbohydrate and fat, body weight and body fat percentage — each one behind its own switch in Settings under Apple Health.
The app keeps asking for Apple Health permission.
It does not ask again by itself. iOS reports a type you have declined as undecided, so if a screen appears repeatedly you have most likely denied that type once in the Health app. Grant it there, under Sharing, and the prompt stops.
Where are my progress photos stored?
On your device. They are not uploaded. The one exception is the AI body-fat estimate, which sends the front photo you pick for a single analysis, with your explicit consent, and keeps no copy.
Is the AI body-fat estimate medical advice?
No. It is an estimate from a photograph, given as a range with a confidence level, and it is marked Beta. Use it as a trend signal over months, not as a measurement, and never as a substitute for medical advice.
Account, export & deleting your account
How do I export my data?
In the app, under Settings and Data. You get one ZIP containing CSV and JSON files with your profile, weight history, food diary and workouts.
How do I delete my account?
In the app: Settings, then Profile, then Delete account. If your account has an email address, you confirm with a six-digit code sent to it; a guest profile is deleted without a code. Either way everything is deleted permanently. Cancel any active subscription in the App Store first — deleting the account does not cancel it.
Can I change the email address on my account?
Write to us from the address currently on the account and tell us the new one. We change it by hand on purpose: an email address is the key to the account, so it is not something a single tap should be able to move.
Report a problem
Tell us what you did, what you expected, and what happened instead. Your iOS version and the app version from Settings help a lot.
Report a problemLegal
Privacy Policy Terms of Service Fair Use Policy Legal Notice